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01.2 — Relay

The inbox that closes
small decisions before
they become incidents.

Relay handles the steady stream of small clinical-operations decisions a primary-care team makes every day — pathology results, safety netting, medication changes, referrals, recalls, escalations — with explicit SLA matrices and escalation chains for items that breach.

StatusIn active development. Previewable in alpha conversations; not yet deployed for partner use.

A — What Relay handles

Seven queues. One inbox.

Each queue is a domain that has its own clinical and regulatory expectations. Relay carries those expectations as SLAs and escalation chains so an item that breaches doesn't quietly slip past the duty clinician.

  1. 01

    Pathology results

    Filed, reviewed, actioned. Abnormal results escalate per the SLA matrix.

  2. 02

    Safety netting

    Closed loops on contingent advice. Items with no follow-up surface before they fail.

  3. 03

    Medication changes

    Initiations, titrations, monitoring requirements, deprescribing — tracked through to confirmation.

  4. 04

    Referrals

    Outbound referrals tracked through acceptance, attendance, outcome, and integration with the patient record.

  5. 05

    Recalls

    Cohort-based recalls (chronic disease reviews, vaccination programmes) with completion and exception handling.

  6. 06

    Tasks

    The general-purpose queue for items that don't fit a specific clinical category.

  7. 07

    Escalations

    The breaching-item queue. When an item breaches its SLA, it lands here for the duty clinician.

B — Workflow preview

What partners see during a Relay walkthrough.

Relay's dashboard, queue views, and escalation surfaces are demonstrated to alpha partners alongside Cadence so they can see where the Operations Library is heading. Snapshots from active development:

Relay overview — landing in Phase C of the build.
Fig. 01 — Operations Overview. Twice-daily-scannable workload surface.
Relay pathology queue — landing in Phase C of the build.
Fig. 02 — Pathology queue. SLA matrix and escalation chain visible per result.

C — What 'preview' means here

Buildable. Demonstrable. Not yet deployed.

Relay's database, schemas, queue model, and an eleven-stage onboarding wizard are scoped and partly implemented. The dashboard surface is in active build. We demonstrate Relay in alpha conversations to give partners a clear view of where the Operations Library is heading; we do not yet deploy it for partner use.

Cadence is the alpha product right now. Relay's deployment follows once Cadence has been calibrated against real partner use, because the lessons from Cadence's first deployment will materially shape Relay's design — what workflows actually need explicit SLA enforcement, what escalation patterns hold up, what reporting partners actually use.

Read about Cadence (active alpha)Apply for alpha partnership →